Privacy Policy

Custom Rubber Stamp Ltd is a UK-based manufacturer and retailer of rubber stamps. We are the data controller for your personal data.

Address: Biz Space, Aerodrome Studios, 2–8 Airfield Way, Unit B3, Christchurch, BH23 3TS
Email: sales@123stamps.co.uk
Phone: 01425 517678

We may collect the following personal data:

When you place an order: name, email address, delivery address, phone number, order details (including any stamp text or artwork you supply), payment reference (we do not store card details — payments are processed by PayPal).

When you create an account: name, email address, password (stored in encrypted form), saved delivery address.

When you contact us: name, email address, phone number, and the contents of your message.

Automatically when you browse: IP address, browser type, pages visited, and time spent on the site — collected via cookies (see our Cookie Policy).

We use your personal data to:

• Process and fulfil your orders, including producing your custom stamps
• Send order confirmation and dispatch notifications
• Respond to your enquiries and provide customer support
• Maintain your customer account
• Comply with our legal obligations (including issuing invoices via Xero)
• Improve our website and services (analytics, with your consent)
• Send marketing emails (only if you have opted in — you can unsubscribe at any time)

We process your data on the following legal bases:

• Contract: to fulfil your order
• Legal obligation: VAT records, accounting
• Legitimate interests: fraud prevention, site security
• Consent: analytics cookies, marketing emails

• Order data: 7 years (required for UK tax/accounting purposes)
• Account data: until you request deletion
• Artwork files: 90 days after your order is dispatched, then deleted
• Contact enquiries: 2 years
• Analytics data: as per Google Analytics retention settings (up to 26 months)

We do not sell your personal data. We share it only where necessary:

• PayPal — to process your payment. PayPal's privacy policy applies to data you share with them directly.
• Xero — our accounting software, used to generate invoices
• Zoho Campaigns — our email marketing platform (only if you have subscribed)
• Our hosting provider — your data is stored on servers in the UK/EEA

All third parties are required to handle your data securely and in accordance with UK GDPR.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your data (the 'right to be forgotten')
• Restrict how we use your data
• Object to processing based on legitimate interests
• Data portability — receive your data in a portable format
• Withdraw consent at any time (e.g. unsubscribe from marketing)

To exercise any of these rights, please email us at sales@123stamps.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

We use cookies on this website. Please see our Cookie Policy for full details. You can manage your cookie preferences at any time using the button below.

Accept cookies Decline non-essential

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. All data transmission is encrypted via HTTPS. Passwords are stored using bcrypt hashing.

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the website after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Custom Rubber Stamp Ltd
Biz Space, Aerodrome Studios, 2–8 Airfield Way, Unit B3, Christchurch, BH23 3TS
sales@123stamps.co.uk
01425 517678